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FAQ'S

Dynamic Call Solutions Resource Center

Glossary of Terms

Glossary

This glossary of terms has been posted to assist you in the understanding of our technology as well as the understanding of other technologies available in both the commercial and private sectors today. Should there be a term not listed in the below, please feel free to communicate with us through our support page, via email to support@dynamiccallsolutions.ca or by initiating a live chat session by clicking on the chat icon found at the bottom right-hand corner of the website page you are currently on.

Thank you on behalf of Dynamic Call Solutions!!

Analog or Analogue Signal

An analog or analogue signal is any continuous signal for which the time varying feature (variable) of the signal is a representation of some other time varying quantity, i.e., analogous to another time varying signal. For example, in an analog audio signal, the instantaneous voltage of the signal varies continuously with the pressure of the sound waves. It differs from a digital signal, in which a continuous quantity is represented by a discrete function which can only take on one of a finite number of values. The term analog signal usually refers to electrical signals; however, mechanical, pneumatic, hydraulic, and other systems may also convey analog signals.

Broadband

In general, broadband refers to telecommunication in which a wide band of frequencies is available to transmit information. Most Internet services providers (ISP) offer a broadband connection; I.E.: Videotron "Cable" internet. Dynamic Call Solutions' Hosted PBX services require a broadband Internet connection for optimum performance.

Centrex

Centrex is a PBX-like service providing switching at the central office instead of at the customer's premises. Typically, the telephone company owns and manages all the communications equipment and software necessary to implement the Centrex service and then sells various services to the customer. Dynamic Call Solutions' hosted services offers a myriad of Centrex type services at a low cost with no long term contracts and limited hardware expense. Essentially an IP Phone gets you on your way to utilizing all the benefits of DCS' Virtual PBX.

Digital or Digital Signaling

A digital signal is a physical signal that is a representation of a sequence of discrete values. For example of an arbitrary bit stream, or of a digitized (sampled and analog-to-digital converted) analog signal. In computer architecture and other digital systems, a waveform that switches between two voltage levels representing the two states of a Boolean value (0 and 1) is referred to as a digital signal, even though it is an analog voltage waveform, since it is interpreted in terms of only two levels.

Email

E-mail or Email (electronic mail) is the exchange of computer-stored messages by telecommunication. E-mail messages are usually encoded in ASCII text. However, you can also send non-text files, such as graphic images and sound files, as attachments sent in binary streams. E-mail was one of the first uses of the Internet and is still the most popular use.

Firewall

In computing, a firewall is a network security system that controls the incoming and outgoing network traffic based on an applied rule set. A firewall establishes a barrier between a trusted, secure internal network and another network (e.g., the Internet) that is assumed not to be secure and trusted. Firewalls exist both as software to run on general purpose hardware and as a hardware appliance.

Hardware

Computer hardware (usually called hardware where computers are topic of discussion) is the collection of physical elements that constitutes a computer system. Computer hardware is the physical parts or components of a computer, such as the monitor, mouse, keyboard, computer data storage, hard disk drive (HDD), system unit (graphic cards, sound cards, memory, motherboard and chips), and so on, all of which are physical objects that can be touched (that is, they are tangible). As opposed to software, which is instructions that can be stored and run by hardware. Dynamic Call Solutions Hosted PBX is a web based phone service and in turn, our clients need not purchase any expensive hardware to use our system.

Hosted PBX

This is what we are all about here at Dynamic Call Solutions. A Hosted PBX service such as the one provided by DCS gives you the freedom from the hardware of an on premise solution. Allowing you to benefit from all the features that a feature rich, in-house solution offers. Be it the full functionality of your traditional PBX right down to voicemail and the now popular voicemail forwarding and email notification. Local and Toll free numbers give you a presence at remote offices and all the while the above mentioned leaves you free of any expensive hardware costs. Dynamic Call Solutions carries the weight of housing & protecting all of your company’s sensitive information behind firewalled security and redundancy across multiple servers making it all available to you over your internet connection.

Hosted Service

Hosted Service or a Hosted Service Provider is a business or business model that delivers a combination of traditional IT functions such as infrastructure, applications (software as a service), security, monitoring, storage over the Internet or other wide area networks (WAN) combinings the abilities of an application service provider (ASP) and an Internet service provider (ISP).

This approach enables customers to consolidate and outsource much of their IT needs, in our case that of a traditonal PBX phone system for a predictable recurring fee. We give customers a means to rapidly and efficiently distribute information and resources among employees, customers, partners and the general public.

Hosted Service Providers benefit from economies of scale and operate on a one-to-many business model, delivering the same software and services to many customers at once.

Internet

The Internet is a global system of interconnected computer networks that use the standard Internet protocol suite (TCP/IP) to link several billion devices worldwide. It is a network of networks that consists of millions of private, public, academic, business, and government networks of local to global scope, linked by a broad array of electronic, wireless, and optical networking technologies. The Internet carries an extensive range of information resources and services, such as the inter-linked hypertext documents and applications of the World Wide Web (WWW), the infrastructure to support email, and peer-to-peer networks for file sharing and telephony. Dynamic Call Solutions’ telephony offerings, hosted in the "Cloud" environment are made accessible through the use of the internet.

Internet phone

Internet phones, or IP phones, use packet-switched VoIP, or Internet telephony, to transmit telephone calls over the Internet as opposed to the circuit-switched telephony used by the traditional Public Switched Telephone Network (PSTN). The advantage to Internet phone calls is that unlike regular long-distance calls, online phone calls are free -- there's no fees beyond the cost of your Internet access.

Also referred to as online phones, an Internet phone can be a physical telephone with built-in IP technology and an RJ-45 Ethernet connector instead of the RJ-11 phone connector found in standard phones, or it can be a voice-capable computer that uses VoIP software like Skype and any of a number of free softphones available today. This flexibility makes it possible for IP phone calls to function as Internet phone-to-phone, Internet phone-to-PC, PC-to-PC or PC-to-phone calls. Dynamic Call Solutions offers free IP Phones with your 36 month commitment.

Intranet

An intranet is a computer network that uses Internet Protocol technology to share information, operational systems, or computing services within an organization. This term is used in contrast to extranet, a network between organizations, and instead refers to a network within an organization. Essentially an in-house website.

IP-PBX (Internet Protocol Public Branch Exchange)

PBX is a system that connects telephone extensions of a company to outside public telephone network as well as to mobile networks. An IP (Internet Protocol) PBX (Private branch exchange) is a PBX that provides audio, video, and instant messaging communication through the TCP/IP protocol stack for its internal network and interconnects its internal network with the Public Switched Telephone Network (PSTN) for telephony communication.

VoIP (Voice over Internet Protocol) gateways can be combined with traditional PBX functionality enabling businesses to use their managed intranet to help reduce long distance expenses, enjoy the benefits of a single network for voice and data and advanced CTI features or be used on a pure IP system which in most cases give greater cost savings, greater mobility, and increased redundancy.

An IP-PBX can exist as a hardware object, or virtually, as a software system. Dynamic Call Solutions offers full IP-PBX functionality to you through the “Cloud’….virtually!

IP Phone

Internet phones, or IP phones, use packet-switched VoIP, or Internet telephony, to transmit telephone calls over the Internet as opposed to the circuit-switched telephony used by the traditional Public Switched Telephone Network (PSTN). The advantage to Internet phone calls is that unlike regular long-distance calls, online phone calls are free -- there's no fees beyond the cost of your Internet access.

Also referred to as online phones, an Internet phone can be a physical telephone with built-in IP technology and an RJ-45 Ethernet connector instead of the RJ-11 phone connector found in standard phones, or it can be a voice-capable computer that uses VoIP software like Skype and any of a number of free softphones available today. This flexibility makes it possible for IP phone calls to function as Internet phone-to-phone, Internet phone-to-PC, PC-to-PC or PC-to-phone calls. Dynamic Call Solutions offers free IP Phones with your 36 month commitment.

IP Telephony

IP Telephony falls under the umbrella of Voice over IP (VoIP). It is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service.

The term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding. Instead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network (TCP/IP). Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.;

ISDN (Integrated Services Digital Network)

Integrated Services for Digital Network (ISDN) is a set of communication standards for simultaneous digital transmission of voice, video, data, and other network services over the traditional circuits of the public switched telephone network. Prior to ISDN, the telephone system was viewed as a way to transport voice, with some special services available for data. The key feature of ISDN is that it integrates speech and data on the same lines, adding features that were not available in the classic telephone system. There are several kinds of access interfaces to ISDN defined as Basic Rate Interface (BRI), Primary Rate Interface (PRI), Narrowband ISDN (N-ISDN), and Broadband ISDN (B-ISDN).Costs associated to ISDN lines are prohibitive.

IT (Information Technology)

Information technology (IT) is the application of computers and telecommunications equipment to store, retrieve, transmit and manipulate data, often in the context of a business or other enterprise. The term is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology, including computer hardware, software, electronics, semiconductors, internet, telecom equipment, e-commerce and computer services.

Key System

Key systems are generally used by companies with 50 employees or less. Key system telephones have multiple buttons (“keys”) and lights that let you know which lines are occupied. Initiating a call is simplistic, pressing a button to directly select the telephone company’s central office phone lines. Key systems are generally made up of one unit, attendant`s phone or an entirely separate box that controllers a limited number of lines for a limited number of extensions. Key systems are suitable for smaller companies where less functionality is not a concern. Simple elements such as hold buttons, lights, intercoms, paging, speakerphones, privacy, music-on-hold, long-distance restriction, timers, and memory dialing. Dynamic Call Solutions' hosted services are a cost-effective alternative to key systems.

Online

The term "online" has a specific meaning in regard to computer technology and telecommunications in which "online" indicates a state of connectivity, specifically to an internet connection.

PDA (Personal Digital Assistant)

A PDA or Personal Digital Assistant, also known as a handheld PC is a mobile device that functions as a personal information manager. The term evolved from Personal Desktop Assistant, a software term for an application that prompts or prods the user of a computer with suggestions or provides quick reference to contacts and other lists. PDAs were discontinued in early 2010s after the widespread adoption of smartphones. Nearly all PDAs have the ability to connect to the Internet. A PDA has an electronic visual display, enabling it to include a web browser, all models also have audio capabilities enabling use as a portable media player, and also enabling most of them to be used as mobile phones. Most PDAs can access the Internet, intranets or extranets via Wi-Fi or Wireless Wide Area Networks. Most PDAs employ touchscreen technology.

PBX (Private Branch Exchange)

A PBX, in the traditional sense, connects telephone company trunk lines with individual user lines and equipment inside your organization. A PBX is essentially your own, smaller version of the phone company’s central switching office. It controls all your incoming and outgoing telephone traffic, connecting outside callers with inside extensions and internal extensions to each other. A PBX allows you to have fewer outside lines than extensions because the assumption is that not all extensions will be in use at once. PBXs can also be large, with hundreds of lines and thousands of extensions spanning across multiple locations. The benefits of a Hosted PBX such as that of Dynamic Call Solutions are its many automated features, easy setup, and flexibility. It can be designed for your company’s specific needs TODAY!! It’s scalable for easily adding new lines and features when you need them unlike a traditional PBX which requires additional hardware, time to implement and install. Our Virtual PBX can have simple or sophisticated features, and individual lines may have different functions on them.

Road Warrior

The term Road Warrior is generally attributed to people who are mostly traveling or "on the road" (away from their office or desk) but need to make heavy use of their laptop and/or phone. Hosted PBX services such the find me/follow me functionality available from Dynamic Call Solutions gives the appearance that you are at your desk and ready to server your client base at a second’s notice.

Router

A router is a networking device that forwards data packets between computer networks. A router is connected to two or more data lines from different networks (as opposed to a network switch, which connects data lines from one single network).The most familiar type of routers are home and small office routers that simply pass data, such as web pages, email, IM, and videos between the home computers and the Internet. An example of a router would be the owner's cable or DSL router, which connects to the Internet through an ISP. More sophisticated routers, such as enterprise routers, connect large business or ISP networks up to the powerful core routers that forward data at high speed along the optical fiber lines of the Internet backbone. Though routers are typically dedicated hardware devices, use of software-based routers has grown increasingly common.

Server

A server is an instance running of an application or software capable of accepting requests from the client and giving responses accordingly. Servers can run on any computer including dedicated computers, which individually are also often referred to as "the server". In many cases, a computer can provide several services and have several servers running. The advantage of running servers on a dedicated computer is security. For this reason most of the servers are processes and designed in that they can be run on specific computer(s).

Servers operate within a client-server architecture. Servers are computer programs running to serve the requests of other programs, the clients. Thus, the server performs some tasks on behalf of clients. It facilitates the clients to share data, information or any hardware and software resources. The clients typically connect to the server through the network but may run on the same computer.

Servers often provide essential services across a network, either to private users inside a large organization or to public users via the Internet. Typical computing servers are database server, file server, mail server, print server, web server, gaming server, and application server.

Software

Computer software or simply software is any set of machine-readable instructions that directs a computer's processor to perform specific operations. Computer software contrasts with computer hardware, which is the physical component of computers. Computer hardware and software require each other and neither can be realistically used without the other. Using a musical analogy, hardware is like a musical instrument and software is like the notes played on that instrument.

Computer software includes computer programs, libraries and their associated documentation. The word software is also sometimes used in a more narrow sense, meaning application software only. Software is stored in computer memory and is intangible, i.e. it cannot be touched.

Spam

Spam, Email spam, also known as junk email or unsolicited bulk email (UBE), is a subset of electronic spam involving nearly identical messages sent to numerous recipients by email. Clicking on links in spam email may send users to phishing web sites or sites that are hosting malware. Spam email may also include malware as scripts or other executable file attachments. Definitions of spam usually include the aspects that email is unsolicited and sent in bulk. Email spam has steadily grown since the early 1990s. Botnets, networks of virus-infected computers, are used to send about 80% of spam. Since the expense of the spam is borne mostly by the recipient, it is effectively postage due advertising.

T1

A T-1 trunk could transmit 24 telephone calls at a time, because it used a digital carrier signal called Digital Signal 1 (DS-1).T-1's maximum data transmission rate is 1.544 megabits per second.

Trojan/ Trojan horse

A Trojan horse, or Trojan, in computing is a generally a non-self-replicating type of malware program containing malicious code that, when executed, carries out actions determined by the nature of the Trojan, typically causing loss or theft of data, and possible system harm. The term is derived from the story of the wooden horse used to trick defenders of Troy into taking concealed warriors into their city in ancient Anatolia, because computer Trojans often employ a form of social engineering, presenting themselves as routine, useful, or interesting in order to persuade victims to install them on their computers.

Virtual PBX

Virtual PBX systems or hosted PBX systems deliver PBX functionality as a service like the one offered my Dynamic Call Solutions and is available over the public switched telephone network (PSTN) or the Internet. Hosted PBXs were typically provided by a telephone company but now with service providers like Dynamic Call Solutions, using equipment located in the premises of a provider's data center. This means the customer does not need to buy or install PBX equipment. Generally the service is provided by a lease agreement and the provider can, in some configurations, use the same switching equipment to service multiple hosted PBX customers.

The first hosted PBX services were feature-rich compared to most premise-based systems of the time. Some PBX functions, such as follow-me calling, appeared in a hosted service before they became available in hardware PBX equipment. Since its introduction, updates and new offerings have moved feature sets in both directions. It is possible to get hosted PBX services that include feature sets from minimal functionality to advanced feature combinations.

VLAN (Virtual Local Area Network)

A VLAN is a group of stations or computers if you will, with a common set of requirements residing at different location. VLANs are similar to a physical LAN but allow you to group computers as though they were at the same location and on the same LAN segment.

VoIP/VOIP/voice-over-Internet protocol

Voice over Internet Protocol is a hardware and software grouping that gives people the ability to use the Internet to transmit telephone calls by sending voice data over the web using TCP/IP rather than the traditional method of the public switched telephone networks.

VPN (Virtual Private Network)

VPN is a network that is constructed by using public wires (public telecommunication infrastructure) usually the world wide web, connecting to a private network like that found in the private sector. There are a number of systems that enable you to create networks using the Internet as the medium for transporting data securely accessing a company’s network. The use of a VPN ensures privacy through security procedures and tunneling protocols such as the Layer Two Tunneling Protocol (L2TP). Information being sent is encrypted and then decrypted when being received.

WAN (Wide Area Network)

A wide area network (WAN) is a network that covers a broad area or a "wide area" over telecommunications networks that link metropolitan, regional, national or international boundaries using exiting telecommunication infrastructure. Large corporations and government offices use WANs to relay data among employees, clients, buyers, and suppliers from various locations around the world. In essence, this mode of telecommunication allows a businesses to execute daily tasks regardless of where they may be worldwide. The Internet can be considered a WAN as well, and is used by businesses, governments, organizations, and individuals for just about anything one would need to do in their daily affairs.

Web/ World Wide Web/ WWW/ W3

The World Wide Web (www, W3) is an information system of linked documents and assorted media types that are accessed over the Internet. It is also commonly known as the Web. Individual pages on the World Wide Web are called web pages and are accessible by way of software programs on end user terminals known as a web browser. Web pages may contain text, images, videos, and other multimedia components accessed via hyperlinks.

Web mail

Webmail (or web-based email) is any email client that is accessible through a web browser running on a web server. An example of a webmail software is SquirrelMail. Examples of webmail providers are AOL Mail, Gmail, Outlook.com and Yahoo! Mail. Webmail providers offer email access using a webmail client and many of them also offer access by way of a desktop email client using standard email protocols. An example of a secure (Encrypted Web based email) would be Hushmail.

As with any web application, webmail's main advantage over the use of a desktop email client is the ability to send and receive email anywhere from a web browser anywhere in the world. Its main disadvantage is the need to be connected to the internet while using it.

Wired network

In the computer world, the term "wired" is used to differentiate between a wireless connections and networks or other infrastructure that requires cables. While wireless devices communicate through the air, a wired setup uses physical cables to pass information between different devices and computer systems.

A wired network, commonly referred as "wired configuration". Most wired networks use Ethernet cables (eg: Cat5E) to transfer data between computers connected on that network. In a small wired network, one router may be used to connect all the computers. Larger networks usually incorporate multiple routers or switches connecting to each other. One of these devices typically connects to a DSL, ADSL or cable modem, T1 line, or other type of Internet connection that provides Web access to all devices connected to the network.

Wireless network

A wireless network is any type of computer network that uses wireless technology for connecting networks.

Wireless networking is a method that homes, telecommunications networks and businesses avoid the cost normally associated when one introduces cables into a building or a physical connection between equipment housed at different locations. Wireless telecommunications networks use and are managed through radio communication.

Examples of wireless networks include cell phone networks, Wi-Fi local networks and terrestrial microwave networks.

Informative "Frequently asked Questions"

What is a Hosted PBX?

Hosted PBX is a term used for phone services that are made available to the end user over the Internet. These are becoming much more widely used instead of a physical unit at the customer's location known as a PBX (Private Branch Exchange) or other legacy technology such as key phone systems

There are many services that are being made available in a hosted environment these days. You often here the term in “The Cloud”. A term that implies that hardware technologies are being housed in an off-site or distant location, other than where you are currently located. Because customers are actively seeking out or even demanding the huge cost reductions that come with these types of multi-tenant solutions mainly because they don't want to invest the huge amounts of money that is synonymous with physical infrastructure that will, in the very near future becomes obsolete at the resident level.

Other examples of popular “Hosted Services” are hosted CRMs (customer-relationship management) applications like salesforce.com and data storage (offsite and again in the cloud). As advancement in technology come to pass specifically those associated to internet access e.g.: increasing speeds, more and more services will be offered as a hosted solution.

What are the benefits of a Hosted PBX?

The benefits of a Hosted PBX over a traditional in-house or on-premise PBX are endless!! Please feel free to view our webpage outlining the benefits of our hosted solution: Benefits.

Here are just a few key points:

  • Fiscal Difference. Costly hardware, professional installation and configuration & hard-wired infrastructure make up just a few of the headaches that a company needs to be prepared for when implementing their own equipment. Dynamic Call Solutions’ hosted services eliminates all these mitigating factors when it comes to having a reliable, full functioning phone system.
  • High Availability/ "Five 9s". Dynamic Call Solutions and its Hosted PBX services are housed in a secure data facility located in downtown Montreal which caters to some of the largest names in both the commercial and private sector. Security and infrastructure that ensures redundancy upon redundancy that in turn guarantees that no matter what happens at your current location be it a natural disaster or otherwise, you have the ability to keep your company up and running from virtually anywhere in the world.
  • Flexibility, Greater Control and continuous updates. At Dynamic Call Solutions we pride ourselves on the “At a Moment’s Notice” concept. Growing at an exponential rate?? Not a problem!! Adding additional extensions, setting up a new regional office or even subcontracting to a third party for a few weeks is as easy as a few clicks of a mouse. As we constantly strive to better our solutions, continuous updates to our feature rich platform gives new meaning to the term PBX. Options that were never even available with your traditional PBX are now servicing even the smallest of clients giving them a presence in their field previously not available to your smaller, “Mom & Pop” shops. From “Corporate” to “Quiet”, we cover it all!

Will I have to give up my phone number with Dynamic Call Solutions’ Hosted PBX service?

The Answer is NO!
The laws are clear when it comes to your phone number(s) and “Portability”. Below covers the rules governed by the CRTC.

Wireless (or Landline) Number Portability: Keeping Your Phone Number When You Switch Service Providers

Local number portability (LNP) for fixed lines, and full mobile number portability (FMNP) applies.

Wireless (or Landline) number portability means that you can keep your phone number when you change from one wireless company to another; or from a landline phone company to a wireless company (and vice versa). Or in our case, from one of the previously aforementioned to Dynamic Call Solutions. Think of us as if you would the Telephone Company. Beside our Hosted PBX platform, Dynamic Call Solutions can very simply provide you with a telephone line with basic service as you would normally get from Bell Canada and at a much lower monthly cost you. *(1) However, if you move out of your local exchange area, you may not be able to keep your number. Typically, a local exchange area covers a community, town or city. Wireless number portability is available everywhere wireline (landline) number portability is available.

If you want to keep your number, don't cancel it!

You have to ask your new service provider (DCS) about keeping your phone number before you cancel your current service. You can only keep your present phone number if it’s currently being used. You can keep your phone number if you switch:

  • from one wireless service provider to another wireless service provider
  • from a landline phone line to a wireless service provider
  • from a wireless service provider to a landline phone line carrier, if the location to be served by your telephone number is within the local exchange area for your telephone number. (See *(1))
  • from a wireless service provider or a landline provider to a “Hosted PBX” provider like Dynamic Call Solutions

*(1) If you move out of your local exchange area at the same time as you change service providers, you may not be able to keep your number. * Ask your new service provider whether you can keep your number.

*(1) Historically, the above would apply. With VoIP subscribers as with our service, you can take anyone of the phones configured for your account through Dynamic Call Solutions anywhere in the world and continue to make calls within your area code’s calling area free of charge because of the nature of VoIP.

VoIP subscribers

Voice over IP (VoIP) is a technology that provides telephone service. So, number portability applies to VoIP users. This means that you may be able to keep your phone number when switching between VoIP, landline or wireless services.

Rates, costs and fees

Service rates are not regulated. Service providers can charge you when switching your telephone number to a different service provider, and these fees can vary by service provider.

How long to complete a transfer

Whether you choose a standard DID or Toll-Free, timelines are the same. If you choose to continue utilizing your existing toll-free serviceexisting DID whereby we are not providing you with a new TFDID number simply having Dynamic Call Solutions port over your existing TFDID number you must allow up to 20 days for Canadian Toll-free and up to 30 days for a US Toll-free. * some restriction may apply in certain areas across North America from an accessibility standpoint).

I know that I can get my 1-800 service from Dynamic Call Solutions but am I able to choose a vanity number like 1-800-GOT-JUNK?

YES! Provided the numbers in the sequence you would like are available & Dynamic Call Solutions can do that for you and at long distance rates far more competitive than most Toll Free service providers in the industry today. Please keep in mind that 800 numbers, for the most part are pretty limited as they were the first Toll Free numbers available. Today’s TFs usually begin with 888, 866 or 855. Local (vanity) telephone numbers are unavailable.

What sort of Internet connection do I need? (What are my bandwidth requirements?)

Upload requirements: 100kb per phone
Download requirements: 100kb per phone

VoIP has come a long way in recent years but if you are unable to meet the above mentioned bandwidth requirements, your experience using any VoIP service (Dynamic Call Solutions included) will result in poor audio, jitter or audible delays.

We have provided you with an online VoIPBandwidth testing tool as part of our pre-service checklist. Please go to http://voiptest.dcserver.ca/ to test your current connection.

After running the test and gathered the necessary information, you can then calculate the bandwidth available through your current internet connection and decide whether there is enough bandwidth to support the desired number of telephones and simultaneous phone calls. If after you’ve completed your calculations and your results are insufficient to support the number of lines you require then you’ll want to contact your ISP (Internet Service Provider) and increase your package to support your needs.

If your intentions are to implement 10 phones then you will need at least 1000kb for upload and 1000kb for download allowing your environment to run your desired set-up. Please bear in mind that you do have other devices on the network that will use bandwidth as well. Computers, printers and other peripherals all take up bandwidth. (1024 KB = 1 MB)

Will I still be able to send and receive faxes?

The old adage applies….”Where there is a will there is a way”

Traditionally, we have sent faxes using bulky fax machines over your standard analog, copper pair telephone lines. In an effort to reduced costs, some have chosen to do away with this old and obsolete technology all together. Conversion equipment such as an ATA device makes this possible over VoIP connections but is not always 100% reliable. Although, 9 times out 10 you WILL achieve success.

In most cases, even if an office decided to go 100% VoIP and whether you’ve decided to use Dynamic Call Solutions as your provider or not, most offices keep a traditional telephone line to for an alarm system. If you have one at your place of business you can have that same line double as your fax line.

As an alternative, incoming faxes can be sent directly to your e-mail inbox using an internet fax service provider or IFSP (FacSys, RightFAX, MyFax) or any of a number of third party softwares thus allowing you to send faxes electronically as well. If you were concerned in the case of having to send printed matter via fax, then you may do the following. You would scan to file be it a PDF, a tiff or any number of other standard document types and send it electronically via email, which is preferable for the majority of our small-business customers as it allows them to become more "paperless." This being another cost effective way to reduce overhead.

We have an alarm system that currently connects over one of my existing telephone lines. Can we run our alarm system through your hosted PBX service?

The answer, unfortunately is no. You would need to keep one traditional analog line for this purpose. However, as mentioned in the above, you could use this same line for all your faxing needs and would help to offset any additional costs that may be associated to a third party IFSP.

How much does it cost?

Costs vary depending on your needs. Please feel free to visit Our Plans and Pricing page for some of our offerings but we feel a little one on one discussion to better serve you is the way to go. Please fill out our “Get a Quote” form for information or contact us via telephone anytime to discuss the future of business telephone systems and see how you’ll save more with Dynamic Call Solutions than any other "Hosted PBX" service provider out there today!!!

What if my Internet connection goes down?

In the event that you experience an interruption in your internet service then both your internet access as well as your telephone system will no longer be available. However this is not as catastrophic as you may think. Unlike with a traditional on-premise PBX, your auto attendant and all IVR (Interactive Voice Response) systems will still be operational. Clients will still have the ability to reach desired extensions or departments and leave messages on a given voicemail or one of our valued added features is the Find Me/Follow Me function which in the event of an internet outage will keep you in touch with your clients 24/7/365 if you should so choose. For the most part, ISPs and their internet connections are very reliable and very rarely suffer any interruptions.

Redundancy, as with many other technologies is always an option. To avoid disruption at all costs you can have a second ISP’s service in place, on standby and with additional hardware to assist in the “rollover’ or by simply unplugging one cable from the back of one modem and plugging it into the back of another you are up and running in a matter of seconds.

Also, when using Dynamic Call Solutions’ hosted PBX you have the ability to re-route all of your inbound traffic at a moment’s notice. Departments and extensions can be redirected to cell phones or alternate land lines whenever such interruptions occur or perhaps planned ahead of time should your offices be unavailable due to construction or whatever the situation may present. Because our solution is web based, you may simply make your way down to a local coffee shop or an internet café and its business as usual.

What happens if the power should go out?

As with any phone system whether a hosted solution or an on-premise PBX, the system will go down. Any business that have a call center model or is telephone based type business should consider having back up by way of UPS or alternatively a generator. But really the aforementioned should really only be considered if you are in an area where power outages occur on a regular basis. Otherwise, as monition in the above if your business is telephone-based (such as a call centre) or if it is located in an area that has known or frequent power issues, we recommend a back-up power generator. Consider this scenario very much the same as your internet going offline and dealt with in the same way.

Lets’ say my Hosted PBX telephone line is in the Montreal (514) area code, am I able to bring my phone to another area code and still place and receive calls?

YES!! One of the advantages to using Dynamic Call Solutions’ service is exactly that. Simply connect your phone to any broadband connection anywhere in the world and away you go. Alternatively you may use one of the many free softphones available on the internet and with just little configuring you are placing and receiving phone calls as though you were back in your area code in no time. Local calls placed in the 514 area code remain local regardless of where you are in the world. Placing calls outside of the 514 area code would be treated exactly the same as if you were sitting at your desk back in your office. Dynamic Call Solutions’ various packages come with long distance rates better than most LD providers out there today.

Am I able to receive a collect call?

No. Like cellular phones, our platform does not support collect calls. However, we recommend using our toll-free service. We will provide you the actual toll-free number free of charge and you benefit from our low long distance rates. Please feel free to contact our offices for more information.

Can I call 9-1-1?

Yes but the service is slightly different. VOIP phone calls made to emergency services are similar to emergency calls made from a cellular telephone in the sense that the emergency-service dispatch center will not automatically know your location and that of the telephone, so the caller must provide the information at that point.

Dynamic Call Solutions and its Hosted PBX service offers 9-1-1 service & 9-1-1 dialing capability that is similar to the traditional 9-1-1 service you are normally used to but has some differences and limitations when compared to enhanced 9-1-1 (E911) service found in most cities with traditional telephone service. With traditional 9-1-1 and E911 service your call is transferred to the closest emergency response centre. With the E911 service, call center or dispatch agents if you will, can see your call back number and address. With Dynamic Call Solutions’ 9-1-1 service, the call is routed to a national emergency response centre at which point the operator will ask you for your location & information and then will transfer your 9-1-1 call to the response centre nearest to you. Simply remain on the line, do not hang up unless you are told to do so and should the line drop or you become disconnected in any way, you must dial 9-1-1 again.

Please bear in mind that as previously mentioned in the above concerning power or internet outages, 9-1-1 dialing will not work. Unlike your traditional telephone company, should your account become suspended for whatever reason you will be unable to use the 9-1-1 service. After any type of disruption of service it is important to verify your phone’s configuration to ensure that you 9-1-1 dialing is functional.

Making this information available to your employees or anyone using our service is a MUST.

We limit our liability to you in respect to our 9-1-1 dialing service as we do not have any control over whether, or the manner in which, calls using our 9-1-1 dialing service are answered or addressed by any local emergency response centre. If you are not comfortable with the limitations of the 9-1-1 dialing service, you should consider having an alternate means of accessing traditional 9-1-1 or E911 services or terminating the Service. In such cases where elderly or incapacitated are concerned, a traditional copper pair telephone line may be in order.

Prior to subscribing to the Dynamic Call Solutions' service, you must review our terms and conditions and applicable limitations of liability set out in the Terms of Service that will be provided to you.

What is VOIP?

Many of us have heard of this technology by now and may have even given a try in the last ten years since its inception. If you had tried it in its infancy than you probably have a pretty bad taste in your mouth as far as its ability to place calls goes. In the beginning calls where broken up with gaps of dead air and sentences incomprehensible. Frustration to say the least and usually resulted with people reverting back to their traditional POTS (POTS: Plain old telephone service) lines.

If you've never heard of VoIP, get ready to change the way you think about long-distance phone calls. VoIP, or Voice over Internet Protocol, is a means for taking analog audio signals, like the kind you hear when you talk on the phone, and turning them into digital data that can be transmitted over the Internet. And believe me when I tell you the technology has come a long way from the “Jitter” you might remember. Call quality is as crisp and clear as if you were talking on your regular PSTN (PSTN: public switched telephone network) copper pair line…..if not better!

VoIP is a revolutionary technology that has the potential to completely change the world's phone systems. VoIP providers have already been around for quite some time and are growing exponentially. Major carriers like Bell & AT&T are already using VoIP calling plans in markets all over Canada & United States, and the CRTC & FCC is looking seriously at the potential ramifications of VoIP service. If anything, VoIP is just a clever "reinvention of the wheel." which will more than likely one day replace traditional phone system entirely.

VoIP has three different methods to place calls that are in common use today:

  • ATA devices - The easiest and most common way is through the use of an ATA (analog telephone adaptor) device. The ATA lets you connect a standard phone to your computer or your Internet connection for use with VoIP. The ATA is basically an analog-to-digital converter. It takes the analog signal from your traditional phone and converts it into digital data for transmission over the Internet hence the VOICE over INTERNET protocol. Providers like Vonage have been bundling ATAs with their service since they started their offerings. You simply plug the cable from your phone that would normally go in the wall socket into the ATA, and you're ready to make calls. Some ATAs may require some configuration but in most cases they are plug ‘n’ play when provided with your paid service or otherwise it's a pretty straightforward setup.
  • IP Phones - These specialized devices look just like the phones you’re used to. Handset, cradle and buttons. The only major difference is they have an RJ-45 Ethernet connector rather than having the standard RJ-11 phone connectors your old phone had. An IP phone can plug right into your router and has everything they need to place a call right onboard. Wi-Fi phones give you the ability to make VoIP calls from any Wi-Fi hot spot.
  • Computer-to-computer - Probably the easiest way to use VoIP. This way allows you to place long-distance calls at no cost at all. There are several companies that offer free or near free software that you can use for this type of VoIP. All you need is the software, a mic & speaker combo, a sound card and an Internet connection. A fast internet connection like that through a cable or DSL modem will prove beneficial. Except for the usual monthly fees associated to your internet service, there is no charge for computer-to-computer calls, no matter where in the world you are trying to call.

VoIP is the driving force behind Dynamic Call Solutions’ Hosted PBX solution.

Why should I consider VoIP and a Hosted PBX solution for my business?

The benefits are as follows:

  • Avoiding costly long-distance charges between connected locations (remote extensions on your account). IE: You have offices in Toronto and in Ottawa, with a Hosted PBX connecting the two allowing you to make calls between the two offices over the Internet. This allows you to bypass the traditional "copper wire" phone line and therefore will not incur ANY long distance charges.
  • More Bang for your Buck! A VoIP-based Hosted PBX phone system is completely digital and is controlled by software. As a result, expanding and enhancing your business phone system is accomplished with new software instead of having to replace or add new & costly hardware, making it simple and less costly to add new features and functionality. You also get far more features with a Hosted PBX than is possible with traditional PBX and like phone systems. Integrated voice & e-mail messages is just one example. All voicemail messages, through voicemail forwarding can be sent to your e-mail account as sound files when a message is left
  • SYNERGY! Connecting employees, home offices, remote office, Road Warriors all on the same phone network. Wherever they are, other employees can reach their colleagues by simply dialing a phone extension.
  • A Single Presence - One Entity. With just one phone number whenever anyone in your organization is called upon, they can be reached anywhere in the world without ever having to ask the caller to hang up and try an alternate number.
  • Working from anywhere. With a Hosted PBX, anyone in your company can work from home or from anywhere in the world as long as they can connect to the Internet all the while remaining at the same phone number and extension as though they were in the office.
  • Expand at a moment’s notice! You are able to add telephone extensions, voicemail boxes and locations with ease. With a few clicks of a mouse, simply plug in a new IP phone your the Internet and you’re ready to go.

What hardware do I need to get started with Dynamic Call Solutions?

All you need to run Dynamic Call Solutions’ Hosted PBX service is a “High Speed” internet connection and a VoIP/IP phone. In cases where your company’s requirements call for a large number of lines/phones, perhaps you would require a larger switching device with QoS capability to direct internal network traffic but in most cases these are not required.

In the world of computer networking and other packet-switched telecommunication networks, the traffic engineering term, QoS, refers to resource reservation control mechanisms rather than the achieved service quality. Quality of service is the ability to provide priority to different applications or users guaranteeing a certain level of performance to a data flow. One example would be a required bit rate the guarantee thereof. Quality of service guarantees are important if the network capacity is insufficient, especially in the case of Voice over IP which often requires fixed bit rate and are delay sensitive, and in networks where the capacity is a limited resource.

Will the voice quality be the same as if it were over traditional telephone lines?

Stick to the guidelines, ensure your Internet connection is sufficient and the answer is YES. As previously mentioned VoIP has come a long way since its infancy and is considered mainstream technology today. Issues associated to VoIP in the early stages have since been resolved. In fact, businesses are reporting better sound quality than that over copper pairs. You remember that scratching or static on the line? A thing of the past as that is strictly an analog problem and will never occur on a digital transmission.

Technical "Frequently asked Questions"