With Call Queuing, rather than getting a busy signal, your customers are answered automatically and held in a queue for the next available representative.

Continuous Call Recording for Training Purposes or Quality Control

Global Call Scheduling Personalized Call Scheduling

Scheduled/Instant Conference Convene Conference Invite attendee Multiple conference rooms

Automatic Monitoring Supervising mode Tutor mode Silent Monitoring

Call Pick up Call Pick up group

View real time call activity through the client dashboard.

Up to the minute call history. Monitor the status of all calls and the various responses.

Have inbound calls ring simultaneously at all extensions

The ring time length is applied to the destination number. When the specified time is reached (e.g.,after 20 seconds of ring time), incoming calls will be forwarded to the next destination number of your choice. This can be repeated indefinitely.