"There are so many easily integrated features that come with DCS service. One of the most popular in our company is having voicemail notification appear in our email application with an actual copy of the recording itself."
-- A Dynamic Call Solutions satisfied customer.
This allows anyone in your company to get to the message even if they are currently using their phone, out on the road or working from home thereby streamlining their productivity. Dynamic Call Solutions has the features you need to simplify your work environment. Below are just some of the feature that we have to offer here at Dynamic Call Solutions. Perhaps you were looking for an addition to our existing platform that is not listed below, simply ask our Sales Representative and if it's out there, we can do it and at a fraction of the cost of our competitors.
DCS CLOUD-PBX Supported Features
> Busy/No Answer Call Forwarding
> Conditonal Call Forwarding (Call Filtering)
> Unconditional Call Forwarding
> Call Forwarding Schedule
> Auto Attendant Schedule
> Customizable IVR Routines & Recordings
> Multiple Auto Attendants
Add/Remove Forward Destination
Choice of Music or Personalized Recordings while client is on hold.
Round-Robin or Top-Down functionality available.
Find Me/Follow Me
> Allows you to automatically forward incoming calls to any phone number, sequence of phone numbers or ring to multiple numbers simultaneously.
> Call screening feature can also be used to prompt the calling party for their name, giving the receiving party the option to accept the call or redirect it to voice mail.
> Attended Transfer
> Blind Transfer
> Intercom Transfer
> Transfer to voicemail
> Park multiple calls at multiple extensions without tying up necessary extensions.
> Parked calls can then be picked up from any extension.
With Call Queuing, rather than getting a busy signal, your customers are answered automatically and held in a queue for the next available representative.
Continuous Call Recording for Training Purposes or Quality Control
> Global Call Scheduling
> Personalized Call Scheduling
> Scheduled/Instant Conference
> Convene Conference
> Invite attendee
> Multiple conference rooms
> Automatic Monitoring
> Supervising mode
> Tutor mode
> Silent Monitoring
> Call Pick up
> Call Pick up group
Real-time Call Status View
View real time call activity through the client dashboard.
Call Log/Call History
> Up to the minute call history.
> Monitor the status of all calls and the various responses.
Have inbound calls ring simultaneously at all extensions
Ringer Time Settings
> The ring time length is applied to the destination number.
> When the specified time is reached (e.g.,after 20 seconds of ring time), incoming calls will be forwarded to the next destination number of your choice.
> This can be repeated indefinitely.
> Default Greetings
> Customizable Greetings
> Name Recording
> Voicemail Forwarding to email
Integration with Microsoft Lync or Office Communication Server (OCS)
DIDs available for all major cities across Canada (Direct Inward Dialing)